Refund Policy.

01Free trial

Every new Wakeel owner account starts with a 14-day free trial. The trial gives you full access to the dashboard and is limited to 20 Ask-CFO interactions with Claude. Live Kubera data, attribution, charts, and the morning briefing are unlimited during the trial.

You can cancel at any time during the trial from the Settings tab. If you cancel, you are never charged.

02After the trial

If you do nothing, your account converts to the plan you selected and is charged at that moment. You can choose monthly ($24/month) or annual ($240/year). Payments are processed by Tap Payments using your saved card. Up to 5 family viewer seats are included. You can see your next billing date and cancel any time from Settings.

03Cancellation

You can cancel from Settings, or by emailing support@sawt.tech. Cancellation takes effect at the end of your current billing period — you keep access until then, and you are not charged again.

04Refunds within 7 days of first paid charge

If you are unhappy with Wakeel within 7 days of your first paid charge, write to support@sawt.tech. We will consider your request and, in most cases, refund the charge in full. We treat each request on its merits — we do not have a hidden checklist.

05Refunds after 7 days

After the first 7 days of your first paid charge, refunds are not normally given. If you cancel, you keep access until the end of your current billing period and are not charged again.

06Annual plans

For annual subscriptions, the same 7-day refund window applies, measured from the date of the annual charge. After 7 days, annual charges are non-refundable but access continues to the end of the annual period.

07Exceptional circumstances

If something goes wrong on our side — extended downtime, a major regression, data lost on our infrastructure — write to us. We will do the right thing, which often means a pro-rata or full refund, regardless of the 7-day rule.

08How refunds are paid

Refunds are returned to the original payment method. They usually appear on your statement within 5–10 business days, depending on your card issuer.

09What is not refundable

• Kubera subscription fees — Wakeel does not bill or refund Kubera; contact Kubera directly for their pricing and refund policy.
• Third-party charges incurred via your custodians, banks, or brokers.
• Investment outcomes — Wakeel is a decision-support tool and is not responsible for trading gains or losses.

10Governing law

This Refund Policy is governed by the laws of the Sultanate of Oman, alongside our Terms of Service.